Hi, I’m Hannah,

A multi-disciplinary designer, specializing in Service Design.

I create innovative end-to-end strategies, build teams to foster a human-centered approach, and implement multi-channel client experiences.

 
 
 
 

About Me

Many challenges can be solved once you empathize with people.

I’m a multi-disciplinary designer who’s deeply curious about people, enjoys solving complex problems, has a profound desire to create, and believes good design is good business. My career is entirely in design with in-house design teams, agencies, start-ups, and NGOs. In each role I problem-solved for multiple stakeholders - customers, employees, and the business.

When I’m not solving complex problems (at work), I may be found on a walk across the city, practicing gongfu tea, picnicking in Central Park, designing lampshades, or reimagining an MCM slipper chair into my dream reading spot.

 
 

Case Studies

Some examples of projects. View my portfolio here.

Shaping A Meaningful Design Strategy Team Charter

Envisioning A Cross-Functional Company-Wide Design Thinking Strategy

Designing An Easier, Faster Medical Questionnaire to Retain Clients

Mapping Out A Digital Product Ecosystem to Increase Continuity

Building A Financial Planning Vision to Increase Account Value

Reimagining Approved Other Than Applied For to Retain Clients

Creating Compelling End-to-End 5-Year Customer Acquisition Plan

Establishing A Human-Centered Annuity Enrollment Strategy

 
 

Observations About Me

An insight into how I work from leaders and peers.

 

“Hannah and I built our relationship on trust and communication. I can’t easily put in words how much I appreciate this about her.” — Business Partner

“Hannah is a master at unifying the team.” — UX Researcher

“I was impressed (and very pleased!) when Hannah identified the connection points between our projects and brought me into her work early. I’m so appreciative Hannah has this perspective when collaborating cross-functionally on work. It helps to not duplicate efforts and creates better outcomes for the business and our clients.” — Content Designer

“When we were stuck at times in each project, Hannah brought forward ideas that made the room sit back and think, which sparked more conversation and ideas. My favorite narrative she built was different from our “company standards." It was an attention grabbing view into what the future experience could be.” — Business Partner